For the last twelve years now, Kent Science Park-based Computer Rescue have been working hard to provide customers with reliable IT hardware, managed network back ups, third party handlings, remote access support and site maintenance. The business’ target market is small-to-medium sized local businesses with between ten and fifty computer users.
Angela Cox, one of Computer Rescue’s eight-strong team, discussed the service that her business provided: “We aim to provide the highest level of customer service. A number of our clients are local schools, as we understand the importance of having a reliable technical support on hand at all times when you work in that sector. We stand out from our competitors due to our ability to offer one-to-one support. We have a rapid response with the majority of call answered within ten seconds, the majority of support issues resolved within fifteen minutes and a guaranteed support time of sixty minutes or less.”
Computer Rescue offers a number of incentives to attract and retain staff, including funded training, a mentoring service and luxuries such a “Beer Fridays” and “Pizza Tuesdays”. Staff also have free access to Kent Science Park’s swimming pool. The business also works to help ex-military personnel back into employment and frequently take on apprentices, with another due to start in July.
When asked why she felt Computer Rescue deserved to be recognised at the Swale Business Awards, Angela replied: “I believe our company, even though very small offers an outstanding service to the local area. We will always use local businesses to build up our community and keep the local area flourishing. We have an excellent record with our clients, and have a personal bond with each and every one of them. There may only be eight of us but we pack a big punch in the IT world and aim to help as many local companies as we can resolve any IT issues and improve their cyber security.”
48 Popjak Road
Kent Science Park